Digital exclusion and inclusion in health and social care

An ESRC Festival of Social Science 2021 event

This event is part of the ESRC Festival of Social Science, an annual, UK-wide, free celebration of the social sciences. You may wish to explore events being held by other organisers around the UK. For further information about the festival, other events and speakers, please visit our website at: bournemouth.ac.uk/esrc

Why are we holding this event?

A recent patient experience survey of Weymouth and Portland residents conducted by the PPG identified that 24% are not connected to the internet. This figure rises to 35% for disabled people and 50% for those over the age of 75.

Dr Mel Hughes and Stevie Corbin-Clarke from the Bournemouth University Research Centre for Seldom Heard Voices have conducted research on the impact of digital exclusion on people at risk of marginalisation. The research, commissioned by National Voices (a coalition of 170 health and care charities in England), informed a national report exploring the impact of digital exclusion on access to services. The report identified a number of solutions which we are keen to share.

The Research Centre for Seldom Heard Voices has joined forces with the Weymouth and Portland Patient Participation Group (PPG) to host the event as part of the ESRC Festival of Social Science. The interactive event will be an opportunity to share the findings of the research and bring services together to learn from lived experiences and identify local solutions.

UPDATE - Having reviewed the local and national Covid figures, and discussed concerns with the event presenters, including Dr Tanya Stead, Clinical Director of the Weymouth and Portland Primary Care Network, we have made the decision to move this event online. We are hugely disappointed given the focus of this event and the people this may exclude. We do however feel that it is the only and right decision open to us at this stage. It may, of course, make it more inclusive for some, who may now be able to attend.We do have contingency plans in place. Although online, we have lots of ways of still ensuring that this is an engaging and interactive event. This will include opportunities to work in small groups and discuss challenges and solutions in our local area. Please see attached for a revised programme for the event. If you need any support regarding the technical aspects of taking part in the event, please do not hesitate to contact us to discuss.

Event details

This half-day workshop will bring together people working in health, social care and community services in West Dorset to discuss and explore the impact of digital exclusion on the public’s access to services and support.

Event format

The event will harness the expertise of the people attending using a world café event format. World café methods are an emerging method for exploring inclusion by facilitating meaningful conversations which create positive change.

Participants will have the opportunity to hear from people with lived experience about the impact of digital access to services and support and to share and identify solutions.

Covid Measures:

Whilst we are aware that national covid restrictions have been lifted, we are taking a more cautious approach.

-The Ocean Room has a capacity of 350 people with furniture in it (650 without) but we are limiting attendee numbers to a much smaller number of 75 max. to allow for social distancing

-We will be using large, circular tables which can seat 10 people, but we are limiting each table to only 5/6 people max, which will enable everyone to to socially distance.

-We will be assigning attendees to a particular table and attendees should stay in these groups, as this will minimise opportunities for contact with multiple people.

-There will be hand sanitizers and spare masks available, and we will keep doors open to keep fresh air flowing if the weather permits.

We are asking that all attendees take a lateral flow test within the 24 hours prior to the event and only attend if you have a) a negative test result and b) have no symptoms

Speakers

• Dr Tanya Stead, Clinical Director of the Weymouth and Portland Primary Care Network (PCN)
• Dr Mel Hughes and Stevie Corbin-Clarke from the Research Centre for Seldom Heard Voices at Bournemouth University
• Peter Greensmith, Chair of the Weymouth and Portland Patient Participation Group (PPG) and member of the Primary Care Network (PCN) Partnership board.

What will I gain from attending?

Participants will have the opportunity to learn from local and national research regarding the impact of digital exclusion on different groups. This will include specific consideration of digital poverty but also of more nuanced findings relating to privacy and dependency.

We will draw on the expertise of participants with lived experience and practitioners working in Dorset in a range of settings. Participants will leave with an increased awareness of the challenges for people in their local community and having had the opportunity to explore potential solutions which they can implement in their own practice.

Terms and conditions

Please note that before placing an order, you will be asked to agree to Bournemouth University’s terms and conditions (see below). Please read these terms carefully and make sure you understand them before ordering any Products. Bournemouth University’s Online Event Terms and Conditions